Return Policy

ORDERS; CANCELLATION OR MODIFICATION; RETURNS POLICY

(a) Orders

Chemsol shall have the right to accept or reject purchase orders in its sole discretion. The Buyer’s orders or mutually agreed changed orders shall be subject to all provisions of this Agreement, whether or not the order or change order so states. Chemsol shall use commercially reasonable efforts to provide Buyer with reasonable notice if a Product for which Chemsol has accepted an order has or becomes obsolete, discontinued or otherwise unavailable or, in Chemsol’s reasonable determination, materially modified (whether by Chemsol or its vendor). The Buyer agrees that Chemsol is not obligated to provide any specific amount of notice and Chemsol shall have no liability for such obsolescence, discontinuation, unavailability or resulting order cancellation by Chemsol, other than to refund to Buyer any amounts received by Chemsol from the Buyer with respect to such Products that are not delivered to the Buyer.

(b) Cancellation or Modification

For any orders placed online, the Buyer may cancel its order within 7 days of receipt of the Products. In the event of any cancellation, Buyer shall compensate Chemsol for all costs the direct costs of returning the goods. Any refunds for payments made for returned goods shall be made within 30 days of cancellation. This cancellation term will not apply to Products supplied by Chemsol to the Buyer if the said Products are:

(i) are made to a Buyer’s specifications;

(ii) are personalised;

(iii) by reason of their nature, cannot be returned; or

(iv) are likely to deteriorate.

For any orders placed online, the Buyer may not cancel or modify its order except upon terms accepted by Chemsol in writing. In the event of any cancellation or modification, the Buyer shall compensate Chemsol for all costs and damages resulting there from, including, but not limited to, out-of-pocket expenses and lost profits and the fees and charges imposed by Chemsol’s suppliers.

(c) Returns

Subject to clause 3(b) above, noo Products may be returned to Chemsol without its prior, written authorization and Products may be returned only on the terms or conditions specified in such authorization. Returned Products must be of current manufacture, unused, in resalable condition, and securely packed to reach Chemsol without damage. Any cost incurred by Chemsol to put Products in premium condition will be charged to the Buyer. All Product returned to Chemsol shall be subject to a 30% or greater restocking charge of the total order value plus the costs of freight, packaging, insurance and any import or export costs.

(d) Special Orders

There will be no cancelation and/ or on Products that are specifically made:

(v) are made to a Buyer’s specifications;

(vi) are personalised;

(vii) by reason of their nature, cannot be returned; or

(viii) are likely to deteriorate.

All special Products ordered are subject to 100% deposit at the time of order. Special Product orders iand deposits are non-refundable. Special Product orders cannot be canceled once placed with Chemsol’s suppliers. We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special product order. Chemsol will provide an estimate of the lead time required for your item to arrive to best of Chemsol’s ability, however, Chemsol cannot guarantee a lead time in any case.